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FREQUENTLY ASKED QUESTIONS

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Explore our frequently asked questions. Don’t see what you're looking for? Just give us a shout.


How ReviveHealth Works
Getting care with ReviveHealth
How ReviveHealth keeps you healthy
Your ReviveHealth Pharmacy Program

ReviveHealth is a membership model that contains a bundle of medical and other services that are delivered virtually. Revive is not an insurance plan, and we do recommend that members consider a high deductible plan to cover costly and unanticipated care expenses.

ReviveHealth is built on convenience, you have access to everything we provide from the comfort of your home (or car, or anywhere you have your phone with you). That means no traveling to doctor's offices and no waiting rooms. We even deliver all of your medications right to your home.

And since your membership is only $29/month (ReviveCare) or $59/month (RevivePlus+), you wind up paying less for all the services you'd pay for a visit to a doctor's office, or an urgent care. Plus, you can save money on everyday purchases through our online marketplace so it's possible you could save enough to pay for your membership.

A ReviveHealth membership is only $29/month (ReviveCare) or $59/month (RevivePlus+). This is less than the cost of visiting a doctor’s office, so you can try ReviveHealth for the month and we know you will stay for a lifetime. Your well-being is important, and at ReviveHealth we believe healthcare should be Simple, Affordable and Accessible. In order to get the greatest benefit from your membership you should explore all we have to offer, including health coaching and mental health counseling (RevivePlus+). Don’t forget to take advantage of the savings in our online marketplace. To make it more convenient for you, we can deduct your membership fee from your credit card each month.

Yes, you may cancel at any time prior to the next month's billing cycle by contacting our customer support team. Please call, 888-335-8836

ReviveHealth provides services in several categories. Virtual Primary and Urgent Care, 24/7/365 nursing triage line, 240 of the most commonly used generic medications are included in your membership, brand name drug discount card, Mental Health and Wellness coaching (RevivePlus+) along with personal self-help information and resources in addition to an online Revive Marketplace for discounts on your favorite brands.

We think so. We offer a lot of people access to great care at an affordable price, as well as fantastic benefits. Most people would probably find our membership to be a great value.

However, if you absolutely need to see a physician in person, or if you need x-rays or other procedures, these will not be included in your membership. We also want to remind you that sometimes unexpected and costly care happens, so having a high deductible health plan to cover these needs is a wise decision.

As a Reviver, you have access to the Revive Marketplace, an online store with discounts on services and products that include things like life insurance, auto insurance, electronics, clothing and other "must have" items. In fact, you might save enough money on these purchases to pay for your membership!

Yes. The team at ReviveHealth started with a simple principle: people need care that is simple, affordable, accessible, and portable. Next, we created our program and then partnered with the highest quality, most reliable companies that deliver the services that met the goals of our program. This way, we have created a membership model that brings you tremendous value without breaking the bank.

The majority of acute care and chronic care medical conditions can be diagnosed and treated virtually. For acute or chronic conditions that cannot be safely managed virtually, your ReviveHealth provider may recommend an in-person visit, which is not a part of the ReviveHealth membership.

ReviveHealth providers are qualified to treat many conditions including but not limited to: Acne, Asthma, Anxiety, Cold/Flu, Depression, Diabetes, Migraine, Skin Rash, UTI, Acid Reflux, High Blood Pressure, High Cholesterol, Women's Health Concerns (Birth Control, Hormone Replacement, Osteoporosis, Sexual Health, and others), Men's Health Concerns (Prostate conditions, Erectile dysfunction, Low Testosterone, Hair Loss, Sexual Health, and others), Pediatric Conditions access to Pediatricians, Asthma, Cold/Flu, Skin Rash, and others).

Although we can take care of a lot of your healthcare needs, there are some things that need to be taken care of in person, and some things that should not be treated virtually. These would include: care for children under 3 years old, chest pain, shortness of breath or trouble breathing, confusion, severe headache, especially with a stiff neck or associated with sensitivity to light our sound, dizziness, trouble urinating and making low amounts of urine, disability evaluations, ADHD, bipolar disorder, other serious psychological conditions, and prescribing medications that are restricted (opioids, ADHD medications, benzodiazepines, etc.).

ReviveHealth members are responsible for any costs related to in-person visits to physicians, x-ray departments, etc.

A metabolic risk panel is included with your RevivePlus+ membership. Additional lab work for ReviveCare and RevivePlus+ members is available from our lab partner Grassroots Labs for an additional fee. This is paid directly on the Grassroots website. You have great options for your lab needs with Grassroots Labs. In your membership portal select the “My Health” tab from the top, and then on the bottom right select “Get Your Bloodwork”. From the ReviveHealth – Grassroots Lab website, you will find many of the lab tests that you may need, with the choice of at home kits or in person sample collection.

Yes. ReviveHealth members can continue to see their own traditional PCP. Additionally, ReviveHealth members have 24/7 access to healthcare even when their PCP may not be available. Or they can establish care with a Revive PCP for ongoing virtual care. Revive members can have medical records sent to their PCP for collaborative care.

It depends. Receiving care at an urgent care or convenience clinic is always an option. However, the distinct advantage of a Revive membership is unlimited access for virtual visits versus paying for each and every time someone uses urgent care or convenience clinics.

Call 911. Emergency situations require immediate attention and evaluations cannot be performed virtually. Your membership doesn't include any services that require an in-person visit, so you'll need to make your own arrangements for these services. Please remember the ReviveHealth is not insurance, so you will need to pay for additional services. We encourage you to protect yourself with at least a high deductible insurance policy in the event that unforeseen and costly care arises.

Children ages 3-17 can receive care and medications through an "add-on" to a relative's adult membership for an additional $39.

People aged 18 and older are considered adults and require an individual membership.

Wellness is a core pillar of the ReviveHealth membership and a personal commitment to making a change, so we give you the tools and support you need to begin your journey. But this is not something that can be accomplished in a month, which is why we encourage you to maintain your membership. You'll have access to a large volume of wellness information on diet, exercise, mental health, disease states and more. If you prefer some help and guidance or are interested in coaching sessions for Mental Health and Wellness, our RevivePlus+ membership includes these services as part of your membership. We also encourage you to get your Metabolic Risk Panel (Included with RevivePlus+) completed for the most accurate picture of your health.

You have great options for your lab needs with Grassroots Labs. Simply connect to their site from the My Health section from your membership portal by selecting the “Get Your Bloodwork” button. You will find many lab tests that you may need, with the choice for some at home kits or in person sample collection. Lab work at Grassroots is not included in your membership, and you will be able to pay for this on the Grassroots Lab site.

The wellness assessment isn't a requirement of your membership, but it is necessary for you to complete to get scheduled for health coaching.

As a RevivePlus+ member you will need to complete your wellness assessment and biometric evaluation before you can sign up for your health coaching sessions on our Health Coaching Scheduler (coming soon!). If you are a ReviveCare member and would like to receive coaching, you can upgrade your membership anytime to RevivePlus+.

A metabolic risk panel is an important part of a wellness assessment and includes tests that help identify your risk of chronic conditions such as diabetes, heart disease, and stroke. We include this in the RevivePlus membership as a way to help you determine if you might be prone to one of these serious conditions.

ReviveHealth has partnered with Grassroots Labs for a metabolic panel. Just download a voucher from our website (coming soon!) and take it to the nearest Grassroots partner. See which location is closest to you.

Our wellness assessment gives you good guidance around what areas to focus on. Our website has resources available to all ReviveHealth members like articles, self-help modules, and more to help with several conditions. If you'd like some additional one-on-one help, RevivePlus+ members can schedule a counseling session with a helpful counselor. If you have a ReviveCare membership and you wish to schedule counseling sessions, you can upgrade your membership at any time to RevivePlus+.

As a RevivePlus+ member you can sign up for mental health counseling by completing the onboarding intake assessment via phone with our partner. Once you are paired with a practitioner, you'll complete a full intake assessment with them. If you are a ReviveCare member and you would like access to mental health counseling services, you can upgrade your membership anytime to RevivePlus+.

As a ReviveHealth member, you have access to discount pricing on additional services such as more in-depth counseling, and visits with a psychiatrist.

When you need a medication, you can make an appointment with one of our providers who can prescribe this medication for you (if appropriate) After the prescription is electronically written, you will be contacted by our pharmacy partner, ManifestRx, to verify your information and prescription

  1. Revive members receive one free medication shipment each month. Additional shipments are $5 each

You can receive a 30 or 90-day supply (depending on the medication) by mail in less than 5 business days

  1. If your medication is on our free medication list, there will be no charge for the medication. You can receive the medication shipped to your home, with a 30- or 90-day supply.
  2. If your provider writes a prescription for a medication not included on the list there may be an additional fee for that medication which will be charged by our pharmacy partner, Manifest Pharmacy.
  3. If you have your prescription sent to your local pharmacy, the pharmacy will charge a fee for your prescription, even if it is on our included list. Remember, our pharmacy program is for mail order medications. However, we want to make sure you get the best pricing on any medication, which is why we have the Revive Discount Card. When you go to the pharmacy for a short-term prescription, DON’T FORGET to bring YOUR DISCOUNT CARD.
  4. ReviveHealth members can receive one free shipment each month. Additional shipments are $5 each

After the prescription is electronically written, you will be contacted by our pharmacy partner, ManifestRx, to verify your information and prescription.

It’s easy to refill a medication when you have refills available on your prescription you can use the PocketRx app

  1. Scan QR code to download “PocketRx” app
  2. Enter the pharmacy’s code 29650
  3. Select “Refills” and enter your contact and prescription details
  1. If your provider says that you need a medication that is not included as part of your membership, or you need it right away, you can search for the lowest prices for your medication at a pharmacy near you at https://www.wellrxpremier.com/Revive/prescriptions
  2. Ask the virtual provider/ doctor to send the medication to that pharmacy
  3. Your discount card will save you $$ on your cash payment for the medication

You may contact the local pharmacy that you selected for information about the receipt of your prescription.

Some pharmacy’s may call you to let you know when your prescription is ready. We suggest that you contact the pharmacy you selected to find out when your prescription is ready.

After you become a Revive member, we suggest you obtain the Revive Pharmacy Discount Card at https://www.wellrxpremier.com/Revive/rx-discount-card

Use access code 4321 if prompted

Yes, the discount card is accepted at over 65,000 pharmacies across the U.S. and can be presented for other prescriptions you may be taking to see if there are additional savings.

Please schedule an appointment with a ReviveHealth care provider to discuss refilling your prescription prior to running low so that you do not miss a dose.